Monday, January 30, 2012

Kinder, gentler crowd control

camelback

When it comes to crowds that need to proceed in an orderly manner through a line, you can't have them wandering around at will, can you?

When is crowd control necessary? Banks need to keep people in line as they’re waiting to make deposits and such, amusement parks can’t have people cutting in line to ride the Tilt-a-Whirl or the Whatsit, movie theaters keep things moving in an organized manner out of necessity, etc.

Of course, it’s terrible business to erect steel barricades and use other oppressive measures to keep customers in line as such tactics could result in a substantial loss of business. To that end, kinder gentler methods – such as the time-tested system of stanchions holding velvet ropes – have been developed over the years. Those methods are simple, effective and do the job while still giving customers the leeway and respect necessary to keep them coming back.

Want to learn more? Click one of the previous links and you’ll find plenty of information on crowd control and ways to implement it in a subtle way.

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